You can automatically trigger an email to be sent after a Microsoft Booking calendar event. This can be achieved by disabling the native emails within the Microsoft Booking settings and creating a flow with Power Automate.
Start by navigating to the "Integrations" section within Microsoft Bookings. Under the "Power Automate" section, click the "Learn more about Bookings integration with Power Automate" button.In the Power Automate portal, click on "Create" in the left-hand navigation pane.
Select "Automated cloud flow" from the options to start building a new flow.
Give your flow a name, for example, "Send an email after an appointment".
In the "Choose your flow's trigger" search bar, type and select "When an upcoming event is starting soon (V3)" for the Microsoft Office 365 Outlook connector. Click "Create".
In the trigger configuration pane, select the relevant calendar from the dropdown, typically "Bookings".
Set the "Look-ahead Time" to "5" and select "Minute" as the unit. This will trigger the flow five minutes before the event.
Click on the "+ New step" button to add an action.
In the search box, type "Delay" and select this to be added to the flow. We want to set a delay for the duration of the meeting. If the meeting is set to be 30 minutes, then we would recommend a delay of 45 minutes.
That would mean an email is sent automatically after the meeting has ended.
Next, would be to format the email that is sent.
In the search box, type "send email" and select "Send an email (V2)" from the Microsoft Office 365 Outlook connector.
In the "To" field, use dynamic content to select "Email address of the recipient" from the event details. You may need to click the cog icon for the option to appear.
For the "Subject", enter a descriptive subject, such as "Feedback for your meeting".
In the "Body" of the email, compose your message. You can include dynamic content like the "Subject" of the event or the "Start time" to personalize the email.
You can also customise the from address, if necessary, by customising the advanced parameters; and defining the email address within the "From (Send as)"field.
We would recommend the capture of the required attendees, along with the subject line. This would allow for attribution of any feedback, from an attendee for a particular event.
Within your Customer Thermometer account, create an HTML Thermometer. In the custom fields, add the attendees snippet to email custom field and add the snippet for subject to Custom 1.
Attendees
@{triggerOutputs()?['body/requiredAttendees']}
Subject
@{triggerOutputs()?['body/subject']}
At the end of the Thermometer Builder, you will be provided with the HTML output. This HTML would then be added and inserted into the email body in Power Automate.
After configuring these steps, save your flow.
