Troubleshooting

Reporting Troubleshooting

• Writeback failing
• Variable not pulling / no identifiable data in Reporting
• Not Receiving Email Rating Alerts
• Email Blasts: Response rating has changed colour or gone back to pending.
• How to find the response ID for a feedback rating

Duplicate Feedback/Responses Troubleshooting

• Duplicate Feedback Responses with Lockout Enabled

Thermometer Builder Troubleshooting

• Can I reduce my icons?
• I cannot edit or create a Thermometer

Email Thermometer Troubleshooting

• Missing rating within Reporting
• Recipient list failing to upload
• I am not receiving Email Surveys

Integration Specific Troubleshooting

• O365 Outlook Add In: 'No Data' showing in Reporting
• Freshdesk: Email template received is blank after adding survey
• Exclaimer: No recipient email address is being captured