Issue
You are using a survey in your Exclaimer signature and have the recipient variable present in the recipient email custom field within the Thermometer.
However, when an email is sent containing the survey to multiple recipient's in the TO or CC field, all email addresses are displayed next to the rating in the Reporting. This makes it hard to know who has responded to the survey.
You can see in the screenshot above three emails are in the Recipient Email field therefore, we do not know who exactly clicked the Gold.
Reason
The way identifiable data is captured such as the recipient's and sender's email is by using Exclaimer's recipients variable within the survey code as we can see below in the Email custom field.
This variable gets all email recipients in the TO and CC fields of the email containing the survey when it is sent. These fields are then captured in the Customer Thermometer reporting, when a rating is submitted.
At this time, the limitation on the variable means it's not possible to see who has actually submitted the rating when sending multiple to more than one email recipient.
However, on the 'Thank you page', you can enable the 'email capture' setting and this will prompt the recipient to select their email address.
This is an example of how the email capture would appear for multiple email recipients:
If only one email recipient is detected, then the email capture will not appear.
