Create your LiveAgent Embedded Thermometer
Create a new Embedded Thermometer.
Choose “Basic HTML” from the Embedded Thermometer type drop down box.
Generate your embed code
Click the Generate embed code button. You will see a window popup.
To capture identifiable data about the recipient and sender etc we use Live Agent’s variables within the survey code. Enter your Live Agent variables as shown below. These variables will provide identifiable feedback and dictate which data is captured alongside Customer Thermometer rating. You can add more variables if you wish, click ‘Add more fields’.
We have some suggested LiveAgent variablesAttributes / objects below for easy cutting and pasting:
{$firstRecipientFirstName}
Contact (client’s) first name
{$firstRecipientLastName}
Contact (client’s) last name
{$firstRecipientEmail}
Contact (client’s) email address
{$agentName}
The agent (or user’s) full name as one string
{$agentFirstName}
The agent (or user’s) first name
{$agentLastName}
The agent (or user’s) last name
{$conversationId}
The conversation (ticket) id
{$conversationCode}
The conversation (ticket) code
Click the pink “Generate HTML” button and copy the HTML generated to your clipboard.
Adding Thermometer icons to LiveAgent Templates
Navigate to the relevant template within LiveAgent.
Switch to the editor’s HTML mode as shown below.
Paste your embed code into the relevant part of your LiveAgent Template:
When a template reply is sent to a LiveAgent contact, the merged variables will pull together the relevant Attributes and all identifiable feedback records will be stored in your Customer Thermometer reporting.
Final steps
Once you’ve embedded your Thermometer into Live Agent, you’ll need to finalize your landing pages. You can enable a comment field, add your logo, customize the wording, and lots more!
Simply go to ‘Manage Thermometers‘, and click to edit your Thermometer. Our guide to Creating landing pages will take you through the options…and if you’d like some inspiration, take a look at our top tips for beautiful landing pages.
