--- title: Writing back responses into Zendesk tickets description: Easily write back Customer Thermometer ratings & comments into Zendesk tickets with OAuth2 integration and native triggers. --- [Skip to content](https://support.customerthermometer.com/knowledge/writing-back-responses-into-zendesk-tickets#main-content) English Show submenu for translations [Contact the Ministry of Magic](https://support.customerthermometer.com/knowledge/kb-tickets/new) [![Customer Thermometer](https://support.customerthermometer.com/hs-fs/hubfs/Imported%20images/logo@2x.png?width=289&height=30&name=logo@2x.png)](https://www.customerthermometer.com/) - [App link](https://app.customerthermometer.com/) - [Survey tips & advice](https://www.customerthermometer.com/resources/how-to-embed-customer-thermometer-into-your-business/) - [System status](https://status.customerthermometer.com/) Open main navigation Close main navigation - [App link](https://app.customerthermometer.com/) - [Survey tips & advice](https://www.customerthermometer.com/resources/how-to-embed-customer-thermometer-into-your-business/) - [System status](https://status.customerthermometer.com/) - English Show submenu for translations - [Contact the Ministry of Magic](https://support.customerthermometer.com/knowledge/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Brilliant help, moments away.](https://support.customerthermometer.com/knowledge) 2. [Integrations](https://support.customerthermometer.com/knowledge/integrations) 3. [Zendesk](https://support.customerthermometer.com/knowledge/integrations#zendesk) August 11, 2025 # Writing back responses into Zendesk tickets ### **Writing back ratings and comments** Our write-back into Zendesk enables Thermometer ratings and comments to be added directly into the Zendesk support thread as internal comments. ![](https://support.customerthermometer.com/hubfs/Knowledge%20Base%20Import/Zendesk-write-back-thread.png)   ### **How to set up the write-back** If you haven’t created your Thermometer yet, you’ll need to start by following our Guide to Setting up a Zendesk Thermometer. Once you have created your Thermometer, you can proceed with setting up the write-back. Our Zendesk write-back uses OAuth2, which makes it incredibly easy to set-up.  In your 'Connect your survey' section of your Thermometer Builder you'll see the next step is the Zendesk Integration section. ![](https://support.customerthermometer.com/hubfs/Knowledge%20Base%20Import/mceclip0-Aug-04-2025-04-28-06-4894-PM.png) Simply enter your Zendesk account name, and then click 'Validate Credentials'. For example, if your Zendesk URL was mc40.zendesk.com, you would just enter **mc40** in this field.   ### **Authenticate with Zendesk** The Zendesk user who authenticates will need to have Admin rights, otherwise, the triggering of the native satisfaction ratings will not work. If the user is an agent, the ratings will still be written back as internal comments, but the native ratings will not be triggered. You will be immediately redirected to Zendesk, where you may be asked to confirm the authentication: ![](https://support.customerthermometer.com/hubfs/Knowledge%20Base%20Import/Zendesk-confirmation-message.png) Click ‘Allow’. …and that’s it! Your ratings and comments will now be written back to your Zendesk tickets automatically.   ### **Triggering the Zendesk native rating** If you have the native satisfaction ratings enabled in Zendesk, then the write-back will also trigger these. Once a ticket is marked as **“Solved”**, the **next** Customer Thermometer rating received against the ticket will trigger the native rating. The native rating is triggered when the ticket is marked as **solved** due to a limitation with Zendesk’s own satisfaction API call. Gold or Green will trigger a native rating of ‘Good’. Yellow or Red will trigger a native rating of ‘Bad’. ![](https://support.customerthermometer.com/hubfs/Knowledge%20Base%20Import/Zendesk-native-rating.png)   ### **Ticket hyperlinks back to Zendesk** The Zendesk ticket numbers captured in your Customer Thermometer reporting will be automatically hyperlinked back to the tickets in Zendesk: ![](https://support.customerthermometer.com/hubfs/Knowledge%20Base%20Import/mceclip1-Aug-04-2025-04-28-21-6993-PM.png) So if you spot a response you want to investigate further, you can click straight through to the right Zendesk ticket. - [Integrations](https://support.customerthermometer.com/knowledge/integrations#main-content) - [Don't see your integration? 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