---
title: Setting up a Spiceworks Thermometer
description: User guide for embedding Customer Thermometer surveys in Spiceworks ticket notifications, with setup steps to capture CSAT and NPS surveys
---
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April 3, 2026
# Setting up a Spiceworks Thermometer
Once logged in to Customer Thermometer head to Thermometers \> Add new Thermometer \> Within a helpdesk ticket \> Basic HTML
This will then open up your Thermometer Builder where you can create your survey and thank you pages.
### **The Question**
This section of the builder is where you can choose the design of your survey including naming your Thermometer, adding your question and selecting your survey icons or uploading your own bespoke icons. The below video will demo all the customization which can be achieved in this section.
### **Connect your survey**
In order for identifiable data about your recipients and senders to display within your reporting area, you first need to capture it. This would be done at the point that the email is sent, by including merge fields/variables from Spiceworks within the Thermometer code.
The most common Spiceworks variables are shown below for you, however, you can add more if you wish.
We’ve included some example variables below:
\`\` – this is the email address of the user
\`\` – this is the first name of the user
\`\` – this is the last name of the user
\`{{ticket.id}}\` – this is the id number of the ticket
\`\` – this is the email address of the assignee
These variables will capture the corresponding pieces of identifiable data from Spiceworks and present them alongside the recipient's feedback rating within your reporting.
### **Response options**
In your *Connect your survey* area, you have additional response options. Here you can choose whether to enable a [lockout](https://support.customerthermometer.com/knowledge/lockout-how-to-limit-responses) and set your [email alert notifications](https://support.customerthermometer.com/knowledge/how-to-set-up-email-alert-notifications).
Separate multiple email addresses with commas.
### **Thank you page**
It’s time to get those Thank you pages looking beautiful!
See below for a step by step walkthrough:
### **Embedding your survey into Spiceworks**
Once you've finished designing your Thermometer, the 'Give me my Thermometer' section will provide you with your finished survey to embed into Spiceworks. Click the 'Copy to clipboard' button to copy your survey HTML to embed into Spiceworks.
Head into Spiceworks.
Goto **Settings \> Helpdesk Settings**, then click view/edit where it says Ticket Notification Templates.
Paste the HTML snippet into the relevant Ticket Notification Template in Spiceworks:
If you place the HTML after the line:
```
```
the Thermometer will then appear after the latest comment but before the old comment stream.
You are free to place the Thermometer wherever you wish.
Click ‘Save’ when you’re done and you're all set!
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