---
title: Setting up a NetHelpDesk Thermometer
description: Create and embed customizable Customer Thermometer surveys into NetHelpDesk with merge fields for detailed reporting.
---
[Skip to content](https://support.customerthermometer.com/knowledge/setting-up-a-nethelpdesk-thermometer#main-content)
English
Show submenu for translations
[Contact the Ministry of Magic](https://support.customerthermometer.com/knowledge/kb-tickets/new)
[](https://www.customerthermometer.com/)
- [App link](https://app.customerthermometer.com/)
- [Survey tips & advice](https://www.customerthermometer.com/resources/how-to-embed-customer-thermometer-into-your-business/)
- [System status](https://status.customerthermometer.com/)
Open main navigation
Close main navigation
- [App link](https://app.customerthermometer.com/)
- [Survey tips & advice](https://www.customerthermometer.com/resources/how-to-embed-customer-thermometer-into-your-business/)
- [System status](https://status.customerthermometer.com/)
- English
Show submenu for translations
- [Contact the Ministry of Magic](https://support.customerthermometer.com/knowledge/kb-tickets/new)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Brilliant help, moments away.](https://support.customerthermometer.com/knowledge)
2. [Integrations](https://support.customerthermometer.com/knowledge/integrations)
3. [NetHelpDesk](https://support.customerthermometer.com/knowledge/integrations#nethelpdesk)
April 3, 2026
# Setting up a NetHelpDesk Thermometer
Once logged in to Customer Thermometer head to Thermometers \> Add new Thermometer \> Marketing \> Select NetHelpDesk
This will then open up your Thermometer Builder where you can create your survey and thank you pages.
### **The Question**
This section of the builder is where you can choose the design of your survey including naming your Thermometer, adding your question and selecting your survey icons or uploading your own bespoke icons. The below video will demo all the customization which can be achieved in this section.
### Connect your survey
In order for identifiable data about your recipients and senders to display within your reporting area, you first need to capture it. This would be done at the point that the email is sent, by including merge fields/variables from NetHelpDesk within the Thermometer code.
The most common NetHelpDesk variables are shown below for you, however, you can add more if you wish.
These variables will capture the corresponding pieces of identifiable data from NetHelpDesk and present them alongside the recipient's feedback rating within your reporting.
### **Response options**
In your *Connect your survey* area, you have additional response options. Here you can choose whether to enable a [lockout](https://support.customerthermometer.com/knowledge/lockout-how-to-limit-responses) and set your [email alert notifications](https://support.customerthermometer.com/knowledge/how-to-set-up-email-alert-notifications).
Separate multiple email addresses with commas.
### **Thank you page**
It’s time to get those Thank you pages looking beautiful!
See below for a step by step walkthrough:
### **Embedding your survey into NetHelpDesk**
Once you've finished designing your Thermometer, the 'Give me my Thermometer' section will provide you with your finished survey to embed into NetHelpDesk. Click the 'Copy to clipboard' button to copy your survey HTML to embed into NetHelpDesk.
Paste the HTML into the relevant NetHelpDesk email template and customize as required.
Your NetHelpDesk integration is now complete.
- [Integrations](https://support.customerthermometer.com/knowledge/integrations#main-content)
- [Don't see your integration? Use our Universal Thermometer](https://support.customerthermometer.com/knowledge/integrations#dont-see-your-integration-use-our-universal-thermometer)
- [Accelo](https://support.customerthermometer.com/knowledge/integrations#accelo)
- [ActiveCampaign](https://support.customerthermometer.com/knowledge/integrations#activecampaign)
- [Administrate](https://support.customerthermometer.com/knowledge/integrations#administrate)
- [Appboy](https://support.customerthermometer.com/knowledge/integrations#appboy)
- [Atera](https://support.customerthermometer.com/knowledge/integrations#atera)
- [AutoTask](https://support.customerthermometer.com/knowledge/integrations#autotask)
- [Aweber](https://support.customerthermometer.com/knowledge/integrations#aweber)
- [BetterCloud](https://support.customerthermometer.com/knowledge/integrations#bettercloud)
- [Braze](https://support.customerthermometer.com/knowledge/integrations#braze)
- [BrightGauge](https://support.customerthermometer.com/knowledge/integrations#brightgauge)
- [CodeTwo](https://support.customerthermometer.com/knowledge/integrations#codetwo)
- [ConnectWise](https://support.customerthermometer.com/knowledge/integrations#connectwise)
- [ConstantContact](https://support.customerthermometer.com/knowledge/integrations#constantcontact)
- [Exclaimer](https://support.customerthermometer.com/knowledge/integrations#exclaimer)
- [Freshdesk](https://support.customerthermometer.com/knowledge/integrations#freshdesk)
- [GetResponse](https://support.customerthermometer.com/knowledge/integrations#getresponse)
- [Gorgias](https://support.customerthermometer.com/knowledge/integrations#gorgias)
- [Halo PSA](https://support.customerthermometer.com/knowledge/integrations#halo-psa)
- [HappyFox](https://support.customerthermometer.com/knowledge/integrations#happyfox)
- [Hubspot](https://support.customerthermometer.com/knowledge/integrations#hubspot)
- [Infusionsoft](https://support.customerthermometer.com/knowledge/integrations#infusionsoft)
- [Intercom.io](https://support.customerthermometer.com/knowledge/integrations#intercom-io)
- [Jira](https://support.customerthermometer.com/knowledge/integrations#jira)
- [Kaseya](https://support.customerthermometer.com/knowledge/integrations#kaseya)
- [Kayako](https://support.customerthermometer.com/knowledge/integrations#kayako)
- [Klaviyo](https://support.customerthermometer.com/knowledge/integrations#klaviyo)
- [Kustomer CRM](https://support.customerthermometer.com/knowledge/integrations#kustomer-crm)
- [LanDesk](https://support.customerthermometer.com/knowledge/integrations#landesk)
- [LiveAgent](https://support.customerthermometer.com/knowledge/integrations#liveagent)
- [Mac](https://support.customerthermometer.com/knowledge/integrations#mac)
- [MailChimp](https://support.customerthermometer.com/knowledge/integrations#mailchimp)
- [ManageEngine](https://support.customerthermometer.com/knowledge/integrations#manageengine)
- [Microsoft](https://support.customerthermometer.com/knowledge/integrations#microsoft)
- [N-able](https://support.customerthermometer.com/knowledge/integrations#n-able)
- [NetHelpDesk](https://support.customerthermometer.com/knowledge/integrations#nethelpdesk)
- [NetSuite](https://support.customerthermometer.com/knowledge/integrations#netsuite)
- [Oracle](https://support.customerthermometer.com/knowledge/integrations#oracle)
- [OTRS](https://support.customerthermometer.com/knowledge/integrations#otrs)
- [Pulseway PSA](https://support.customerthermometer.com/knowledge/integrations#pulseway-psa)
- [RegOnline](https://support.customerthermometer.com/knowledge/integrations#regonline)
- [Salesforce](https://support.customerthermometer.com/knowledge/integrations#salesforce)
- [Sendinblue](https://support.customerthermometer.com/knowledge/integrations#sendinblue)
- [ServiceNow](https://support.customerthermometer.com/knowledge/integrations#servicenow)
- [Shopify](https://support.customerthermometer.com/knowledge/integrations#shopify)
- [Sirportly](https://support.customerthermometer.com/knowledge/integrations#sirportly)
- [Slack](https://support.customerthermometer.com/knowledge/integrations#slack)
- [Spiceworks](https://support.customerthermometer.com/knowledge/integrations#spiceworks)
- [Splash](https://support.customerthermometer.com/knowledge/integrations#splash)
- [Syncro MSP](https://support.customerthermometer.com/knowledge/integrations#syncro-msp)
- [Team Support](https://support.customerthermometer.com/knowledge/integrations#team-support)
- [Tigerpaw](https://support.customerthermometer.com/knowledge/integrations#tigerpaw)
- [Vorex](https://support.customerthermometer.com/knowledge/integrations#vorex)
- [Zendesk](https://support.customerthermometer.com/knowledge/integrations#zendesk)
- [Zoho](https://support.customerthermometer.com/knowledge/integrations#zoho)
- [Outlook / Gmail Signatures / Outlook 365 add-in](https://support.customerthermometer.com/knowledge/outlook-gmail-signatures-outlook-365-add-in#main-content)
- [Guides](https://support.customerthermometer.com/knowledge/outlook-gmail-signatures-outlook-365-add-in#guides)
- [Outlook 365 add-in](https://support.customerthermometer.com/knowledge/outlook-gmail-signatures-outlook-365-add-in#outlook-365-add-in)
- [Comparisons](https://support.customerthermometer.com/knowledge/outlook-gmail-signatures-outlook-365-add-in#comparisons)
- [Embedded Thermometers](https://support.customerthermometer.com/knowledge/embedded-thermometers#main-content)
- [Custom fields & data](https://support.customerthermometer.com/knowledge/embedded-thermometers#custom-fields-data)
- [Customization](https://support.customerthermometer.com/knowledge/embedded-thermometers#customization)
- [Email Thermometers](https://support.customerthermometer.com/knowledge/email-thermometers#main-content)
- [Required steps](https://support.customerthermometer.com/knowledge/email-thermometers#required-steps)
- [Custom fields & data](https://support.customerthermometer.com/knowledge/email-thermometers#custom-fields-data)
- [Customization](https://support.customerthermometer.com/knowledge/email-thermometers#customization)
- [Reporting and Alerts](https://support.customerthermometer.com/knowledge/reporting-and-alerts#main-content)
- [Reports](https://support.customerthermometer.com/knowledge/reporting-and-alerts#reports)
- [Response Drivers](https://support.customerthermometer.com/knowledge/reporting-and-alerts#response-drivers)
- [Calculations](https://support.customerthermometer.com/knowledge/reporting-and-alerts#calculations)
- [Alerting](https://support.customerthermometer.com/knowledge/reporting-and-alerts#alerting)
- [Management](https://support.customerthermometer.com/knowledge/reporting-and-alerts#management)
- [Net Promoter Score (NPS)](https://support.customerthermometer.com/knowledge/net-promoter-score-nps)
- [Troubleshooting](https://support.customerthermometer.com/knowledge/troubleshooting#main-content)
- [Reporting Troubleshooting](https://support.customerthermometer.com/knowledge/troubleshooting#reporting-troubleshooting)
- [Duplicate Feedback/Responses Troubleshooting](https://support.customerthermometer.com/knowledge/troubleshooting#duplicate-feedback-responses-troubleshooting)
- [Thermometer Builder Troubleshooting](https://support.customerthermometer.com/knowledge/troubleshooting#thermometer-builder-troubleshooting)
- [Email Thermometer Troubleshooting](https://support.customerthermometer.com/knowledge/troubleshooting#email-thermometer-troubleshooting)
- [Advanced](https://support.customerthermometer.com/knowledge/advanced#main-content)
- [Responses, Duplicates & False Clicks](https://support.customerthermometer.com/knowledge/advanced#responses-duplicates-false-clicks)
- [Outputs & APIs](https://support.customerthermometer.com/knowledge/advanced#outputs-apis)
- [Tablets](https://support.customerthermometer.com/knowledge/advanced#tablets)
- [Customization](https://support.customerthermometer.com/knowledge/advanced#customization)
- [Account Admin](https://support.customerthermometer.com/knowledge/account-admin#main-content)
- [Users & Security](https://support.customerthermometer.com/knowledge/account-admin#users-security)
- [Account Management & Billing](https://support.customerthermometer.com/knowledge/account-admin#account-management-billing)
[](https://www.customerthermometer.com)
Copyright © 2026, Customer Thermometer Technology Ltd - THE customer satisfaction survey