--- title: Not Receiving Email Rating Alerts description: Why you might not receive email rating alerts and how to enable instant notifications --- [Skip to content](https://support.customerthermometer.com/knowledge/not-receiving-email-rating-alerts#main-content) English Show submenu for translations [Contact the Ministry of Magic](https://support.customerthermometer.com/knowledge/kb-tickets/new) [![Customer Thermometer](https://support.customerthermometer.com/hs-fs/hubfs/Imported%20images/logo@2x.png?width=289&height=30&name=logo@2x.png)](https://www.customerthermometer.com/) - [App link](https://app.customerthermometer.com/) - [Survey tips & advice](https://www.customerthermometer.com/resources/how-to-embed-customer-thermometer-into-your-business/) - [System status](https://status.customerthermometer.com/) Open main navigation Close main navigation - [App link](https://app.customerthermometer.com/) - [Survey tips & advice](https://www.customerthermometer.com/resources/how-to-embed-customer-thermometer-into-your-business/) - [System status](https://status.customerthermometer.com/) - English Show submenu for translations - [Contact the Ministry of Magic](https://support.customerthermometer.com/knowledge/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Brilliant help, moments away.](https://support.customerthermometer.com/knowledge) 2. [Troubleshooting](https://support.customerthermometer.com/knowledge/troubleshooting) 3. [Reporting Troubleshooting](https://support.customerthermometer.com/knowledge/troubleshooting#reporting-troubleshooting) August 10, 2025 # Not Receiving Email Rating Alerts **Issue:** You are not receiving email rating alerts. These are set up on the Data Collection page of your Thermometer settings and are sent as soon as a rating is submitted. **Resolve:** Step 1 : Ensure your alerts are set up correctly following the below.  Often the email address is missing or it has not been enabled.  If your alerts are set up correctly, check if you are capturing Anonymous data within your Reporting like so: ![](https://support.customerthermometer.com/hubfs/Knowledge%20Base%20Import/21337768241181.png) This is common for Gmail, Outlook, Basic HTML and Basic Links Thermometers as most responses are anonymous due to not capturing identifiable data about the recipient automatically. If the data is anonymous, email alerts will only be triggered if the recipient of the survey either enters their email address on the landing page or clicks ‘No thanks’ to indicate they don’t wish to identify themselves. This means that if a recipient simply closes the landing page without actioning either of those things, you will not receive an email alert. You will also, of course, need to have the email capture tool enabled for the above to apply otherwise no alerts will be triggered at all. The reason it works in this way is that the email alerts are primarily designed to help with following up with the customer. So because the responses are initially anonymous, the email alert is essentially ‘held back’ until the recipient has had an opportunity to add their email address or confirm they don’t want to. If they don’t do either, then the alert will not be triggered. If you would prefer to receive instant email alerts for *all* responses, even if they’re anonymous, please enable the following setting on the ‘Data Collection’ page of your Thermometer settings 'Send instant email alerts for all responses': ![](https://support.customerthermometer.com/hubfs/Knowledge%20Base%20Import/21337783955613.png) Please note that if a recipient clicks on an icon you will instantly receive one anonymous email alert. If the recipient then decides to leave an email address to identify themselves you will receive another email alert with that recipient’s email address triggered by the email capture tool.   **Still not resolved?** Please raise a ticket with our Support Team to review. - [Integrations](https://support.customerthermometer.com/knowledge/integrations#main-content) - [Don't see your integration? 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