Lily Blanchet

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Activity overview

Latest activity by Lily Blanchet
  • Lily Blanchet created an article,

    Bounced Emails

    This is for Email Thermometers only. There are two ways you can view if and why survey emails have bounced.  1. Blast Report Log into your CT account and head to Reporting > Email Thermometer Blast...

  • Lily Blanchet created an article,

    Integrating with Sendinblue

    Create your Sendinblue Embedded Thermometer Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Marketing > Select the HTML option The next step is building your su...

  • Lily Blanchet created an article,

    Saved Reports

    What are Saved Reports? Our Saved Reports tool gives you the ability to save a TempTrack, Leaderboard or Report by Date report within your reporting area.  Where can I find them? Head to Reporting ...

  • Lily Blanchet created an article,

    Integrating with Shopify

    Create your Shopify Embedded Thermometer Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Marketing > Select Shopify. The next step is building your survey. You ...

  • Lily Blanchet created an article,

    How do I login and view my Customer Thermometer Support tickets

    Scenario You are liaising with Customer Thermometer Support for an issue and would like to view the content of your current ticket along with your response to the associated Support Engineer.  Reso...

  • Lily Blanchet created an article,

    Integrating with Syncro MSP

    Create your Syncro MSP Embedded Thermometer Create a new Embedded Thermometer. Select Syncro from the dropdown:   Generate your embed code Click the Generate embed code button and you will see a w...

  • Lily Blanchet created an article,

    Closed Loop Reporting

    What is Closed Loop? Closed Loop auto-prompts your agents to address feedback that demands a response, maximizing customer service performance. Therefore, it provides the ability for your business ...

  • Lily Blanchet created an article,

    Closed Loop – Getting started

    What is Closed Loop? Closed Loop auto-prompts your agents to address feedback that demands a response, maximizing customer service performance. Therefore, it provides the ability for your business ...

  • Lily Blanchet created an article,

    Don't see your integration? Don't panic!

    Customer Thermometer works as a survey plugin with 40+ different systems and apps. We hear of new systems on an almost daily basis and work hard to ensure customers can use the service, regardless ...

  • Lily Blanchet created an article,

    Setting up an Active Campaign Thermometer

    Create your Active Campaign Embedded Thermometer Create a new Embedded Thermometer. Choose “Active Campaign” from the i) Embedded Thermometer type drop down box: Generate your embed code Click the...