Lily Blanchet
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Activity overview
Latest activity by Lily Blanchet-
Lily Blanchet created an article,
Not Receiving Email Rating Alerts
Issue: You are not receiving email rating alerts. These are set up on the Data Collection page of your Thermometer settings and are sent as soon as a rating is submitted. Resolve: Step 1 : Ensure...
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Lily Blanchet created an article,
O365 Add In : 'No Data' showing in Reporting
Issue: You are using the O365 Add-in to add your survey to your emails within Outlook however, the reporting is not pulling through the recipient's email to display next to the rating. 'No data' ...
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Lily Blanchet created an article,
Exclaimer: Creating your Customer Thermometer account for Exclaimer Pro Customers
With the Exclaimer Pro Plan you are offered the full 1-click, 1 question feedback solution Customer Thermometer. This is a full feedback management platform offering bespoke surveys and reporting a...
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Lily Blanchet created an article,
Microsoft Teams Integration
Our Microsoft Teams integration posts your feedback directly into a designated channel. You are able to configure which alerts and comments are posted against which thermometers. 2024 Update: Cu...
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Lily Blanchet created an article,
Configuring SSO (single sign-on)
Customer Thermometer supports SAML SSO authentication. To set this up, we require some configuration to be set on your identity provider and to configure your account to allow for SSO. Please set t...
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Lily Blanchet created an article,
Click Confirmation for Responses
Issue: You are receiving accidental responses from recipients or you are receiving non human response submissions from email security URL scanners. Resolution: Upon request via the Support Team, w...
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Lily Blanchet created an article,
Freshdesk: Email template received is blank after adding survey
Issue: You have set up your survey within your email notification template within Freshdesk which is displaying correctly within Freshdesk itself. However, when the email is triggered, it is rece...
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Lily Blanchet created an article,
Exclaimer: Multiple email addresses being captured in reporting
Issue You are using a survey in your Exclaimer signature and have the recipient variable present in the recipient email custom field within the Thermometer. However, when an email is sent containi...
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Lily Blanchet created an article,
Exclaimer: No recipient email address is being captured.
Issue You are using a survey in your Exclaimer signature and have the recipient variable present in the recipient email custom field within the Thermometer. However, when a rating is received the ...
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Lily Blanchet created an article,
Creating a Hubspot Writeback
We do not have a formal pre-built writeback with Hubspot therefore, the below will guide you through how to create one using Webhooks and Zapier. To sync the rating and comment that Customer Therm...