Lily Blanchet

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Activity overview

Latest activity by Lily Blanchet
  • Lily Blanchet created an article,

    Setting up an Atera Thermometer

    Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Within a helpdesk ticket > Basic HTML  This will then open up your Thermometer Builder where you can create your...

  • Lily Blanchet created an article,

    Setting up a Freshdesk Thermometer

    The steps below will guide you through the process of embedding a Thermometer into your Freshdesk tickets. Customer Thermometer responses can also be written directly onto the Freshdesk ticket. Cre...

  • Lily Blanchet created an article,

    Creating Thank you pages - Embedded Thermometers

    Thank you page It’s time to get those Thank you pages looking beautiful! The thank you page is what the recipient will see after a rating has been selected. It gives the recipient the opportunity t...

  • Lily Blanchet created an article,

    Account Health

    Your account health overview can be found by clicking the wand in the right-hand top corner. This area will provide you with an overall account health score based upon what features you are utilis...

  • Lily Blanchet created an article,

    Setting up an Administrate Thermometer

    Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Helpdesk > Select Administrate This will then open up your Thermometer Builder where you can create your survey ...

  • Lily Blanchet created an article,

    Setting up an Atlassian Jira Thermometer

    Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Helpdesk > Select Links This will then open up your Thermometer Builder where you can create your survey and tha...

  • Lily Blanchet created an article,

    Setting up an Accelo Thermometer

    Note, the only way to use Customer Thermometer with Accelo is with user signatures. A Thermometer signature can be set up and mandated for all users across your whole Accelo instance. Once logged i...

  • Lily Blanchet created an article,

    Setting up an Intercom.io Thermometer

    Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Helpdesk > Select Intercom This will then open up your Thermometer Builder where you can create your survey and ...

  • Lily Blanchet created an article,

    Setting up an ExactTarget / Salesforce marketing cloud Thermometer

    Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Within a helpdesk ticket > Basic HTML  This will then open up your Thermometer Builder where you can create your...

  • Lily Blanchet created an article,

    Writing responses into Salesforce using webhooks

    Introduction to the Salesforce Writeback This article describes how to write back a Customer Thermometer rating against an object within Salesforce using webhooks. There are two methods to write-b...