Lily Blanchet

  • Total activity 557
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Activity overview

Latest activity by Lily Blanchet
  • Lily Blanchet created an article,

    NPS Benchmarking

    What is it? Our NPS Benchmarking feature allows you to compare your NPS against external NPS benchmarking scores (that you enter from your chosen source) in order to deliver a powerful tool to bett...

  • Lily Blanchet created an article,

    Connectwise (Project Closure only)

    Send a survey on via Connectwise for PROJECT closure *note older style screenshots – but the principles are the same* Please follow me to embed your survey in a Connectwise service desk and not ...

  • Lily Blanchet created an article,

    The Ultimate Guide To Net Promoter Score® (NPS)

    Follow me to view The Ultimate Guide To Net Promoter Score® (NPS) Ever wondered about NPS, or Net Promoter Score®? Well then, look no further. NPS is probably the most important customer satisfacti...

  • Lily Blanchet created an article,

    Agent View

    Agent View A new experience for your Agents (senders of the survey) to view their own specific Feedback without the need to log in to the full Customer Thermometer account. Through the power of the...

  • Lily Blanchet created an article,

    Updates and Releases

    At Customer Thermometer, we are constantly striving to create the best experience for our customers by improving our product based on customer feedback and customer success initiatives.  You can vi...

  • Lily Blanchet created an article,

    Standard Outlook Thermometer Vs. O365 Add-In

    We have two ways of integrating with Outlook, both are different and produce different reporting data. Below are the differences between the two to help you decide what's the best option for you.  ...

  • Lily Blanchet created an article,

    Setting up a Gorgias Thermometer

    Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Within a helpdesk ticket > Links This will then open up your Thermometer Builder where you can create your surve...

  • Lily Blanchet created an article,

    Setting up a HaloPSA Thermometer

    Create your HaloPSA Embedded Thermometer Create your HaloPSA Thermometer by heading to Thermometers > click the pink 'Add New Thermometers' button > 'Within a Helpdesk' > Select Basic HTML as your ...

  • Lily Blanchet created an article,

    Setting up an Atera Thermometer

    Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Within a helpdesk ticket > Basic HTML  This will then open up your Thermometer Builder where you can create your...

  • Lily Blanchet created an article,

    User Management: Adding users

    Please note this feature will incur a charge in the future for certain user roles however, at this moment in time the feature is still in beta. Therefore, all users set up before its full relea...