Lily Blanchet
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Activity overview
Latest activity by Lily Blanchet-
Lily Blanchet created an article,
Writeback failing
Customer Thermometer has the ability to write-back response and comments to 3rd party applications and systems. Configured within your Thermometer settings, updates can be automatically pushed agai...
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Lily Blanchet created an article,
How to find the response ID for a feedback rating
Customer Thermometer Support may ask you to share the response ID for a rating which is the unique identifier of a rating. There are two areas you can find a response ID. 1. The Response ID can b...
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Lily Blanchet created an article,
Duplicate Feedback Responses
Issue: Scenario 1: You are receiving multiple responses from the same recipient that you would like to limit. For example, you would like to have one survey response per ticket number. Scenario 2: ...
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Lily Blanchet created an article,
Add-in Privileges / Permissions
email Ability to view the logged in users' email address; so when feedback is submitted, we can attribute it to the sender. openid A basic permission to allow the user to sign in. profile Abi...
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Lily Blanchet created an article,
Missing Rating within Reporting
This only applies to Email Thermometers and not to Embedded Thermometers Issue: You have received an email alert that a recipient has clicked a rating however, when you log in to your reporting yo...
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Lily Blanchet created an article,
Not Receiving Email Rating Alerts
Issue: You are not receiving email rating alerts. These are set up on the Data Collection page of your Thermometer settings and are sent as soon as a rating is submitted. Resolve: Step 1 : Ensure...
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Lily Blanchet created an article,
O365 Add In : 'No Data' showing in Reporting
Issue: You are using the O365 Add-in to add your survey to your emails within Outlook however, the reporting is not pulling through the recipient's email to display next to the rating. 'No data' ...
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Lily Blanchet created an article,
Exclaimer: Creating your Customer Thermometer account for Exclaimer Pro Customers
With the Exclaimer Pro Plan you are offered the full 1-click, 1 question feedback solution Customer Thermometer. This is a full feedback management platform offering bespoke surveys and reporting a...
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Lily Blanchet created an article,
Microsoft Teams Integration
Our Microsoft Teams integration posts your feedback directly into a designated channel. You are able to configure which alerts and comments are posted against which thermometers. 2024 Update: Cu...
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Lily Blanchet created an article,
Configuring SSO (single sign-on)
Customer Thermometer supports SAML SSO authentication. To set this up, we require some configuration to be set on your identity provider and to configure your account to allow for SSO. Please set t...