Lily Blanchet

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Activity overview

Latest activity by Lily Blanchet
  • Lily Blanchet created an article,

    Click Confirmation for Responses

    Issue: You are receiving accidental responses from recipients or you are receiving non human response submissions from email security URL scanners.  Resolution: Upon request via the Support Team, w...

  • Lily Blanchet created an article,

    Freshdesk: Email template received is blank after adding survey

    Issue: You have set up your survey within your email notification template within Freshdesk which is displaying correctly within Freshdesk itself.  However, when the email is triggered, it is rece...

  • Lily Blanchet created an article,

    Exclaimer: Multiple email addresses being captured in reporting

    Issue You are using a survey in your Exclaimer signature and have the recipient variable present in the recipient email custom field within the Thermometer. However, when an email is sent containi...

  • Lily Blanchet created an article,

    Exclaimer: No recipient email address is being captured.

    Issue You are using a survey in your Exclaimer signature and have the recipient variable present in the recipient email custom field within the Thermometer. However, when a rating is received the ...

  • Lily Blanchet created an article,

    Creating a Hubspot Writeback

    We do not have a formal pre-built writeback with Hubspot therefore, the below will guide you through how to create one using Webhooks and Zapier.  To sync the rating and comment that Customer Therm...

  • Lily Blanchet created an article,

    How to delete a Response Driver from the Drivers Report and Thermometer.

    Issue You have added Drivers you no longer want showing on your Driver's Report and on your Thermometer's Thank You pages.    Resolution Head to Settings > Drivers tab > Find the Driver you no lon...

  • Lily Blanchet created an article,

    How do I see my invoices?

    All accounts that are billed by credit card on a monthly subscription will be able to view their invoices within the Account area in the top right-hand drop down in their Customer Thermometer accou...

  • Lily Blanchet created an article,

    Duplicate Feedback Responses with Lockout Enabled

    Issue: You are receiving multiple survey responses from the same recipient even though a Lockout period has been set for a Thermometer. “Lockout” is the length of time that a recipient is blocked ...

  • Lily Blanchet created an article,

    Can I reduce my icons?

    Yes, you can indeed reduce the icons down to three if you prefer, although we do generally recommend sticking to four icons if possible as this ensures that each response is clearly either positive...

  • Lily Blanchet created an article,

    Widget FAQ

    We allow you to create a set of widgets within Customer Thermometer. You can see our guidance here. We offer basic customization in order to fall in line with your branding however, if you are look...