Lily Blanchet

  • Total activity 590
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 0
  • Subscriptions 294

Activity overview

Latest activity by Lily Blanchet
  • Lily Blanchet created an article,

    Can I reduce my icons?

    Yes, you can indeed reduce the icons down to three if you prefer, although we do generally recommend sticking to four icons if possible as this ensures that each response is clearly either positive...

  • Lily Blanchet created an article,

    Widget FAQ

    We allow you to create a set of widgets within Customer Thermometer. You can see our guidance here. We offer basic customization in order to fall in line with your branding however, if you are look...

  • Lily Blanchet created an article,

    Collecting identifiable data without variables/placeholders

    Those sending surveys from systems that do not use dynamic variables/merge fields will not be able to gather data automatically via 1 click, but all is not lost! Email capture tool You are able to ...

  • Lily Blanchet created an article,

    List Failing to Upload

    Issue You are trying to upload a list but it's not not updating or taking an exceedingly long time. Resolution In order for a list to upload successfully the custom field data must be in the right ...

  • Lily Blanchet created an article,

    Exclaimer: No recipient email address is being captured.

    Issue You are using a survey in your Exclaimer signature and have the recipient variable present in the recipient email custom field within the Thermometer. However, when a rating is received the ...

  • Lily Blanchet created an article,

    Email Blasts: Response rating has changed colour or gone back to pending.

    Issue You have received a rating from a customer which is showing in your reporting and recieved an email alert (if enabled), however, when you go back into your reporting the rating has either cha...

  • Lily Blanchet created an article,

    Power BI : Not all data pulling

    Issue You are using Power BI and not all data is showing or being pulled across. Resolution If Power BI is not pulling all your response data across it is most likely due to the first 200 responses...

  • Lily Blanchet created an article,

    Variable not pulling / no identifiable data in Reporting

    Issue You are sending your survey from a system that is using variables within the survey code however, the variables are either failing to pull the data leaving a blank field or the variable is sh...

  • Lily Blanchet created an article,

    I cannot edit or create a Thermometer

    Issue You are unable to edit an existing Thermometer or create a new Thermometer when logged in and was able to do so previously.    Cause  We have seen auto-password filling or the use of password...

  • Lily Blanchet created an article,

    Zendesk writeback : Stop the writeback changing status to Open

    Issue:  You have set up your Zendesk writeback to write the ratings and comments back into your Zendesk ticket when it is solved however, the ticket status gets updated to 'open' once this has happ...