Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Within a helpdesk ticket > Links
This will then open up your Thermometer Builder where you can create your survey and thank you pages.
The Question
This section of the builder is where you can choose the design of your survey including naming your Thermometer, adding your question and selecting your survey icons or uploading your own bespoke icons. The below video will demo all the customization which can be achieved in this section.
Connect your survey
In order for identifiable data about your recipients and senders to display within your reporting area, you first need to capture it. This would be done at the point that the email is sent, by including merge fields/variables from Gorgias within the Thermometer code.
The most common Gorgias variables are shown below for you, however, you can add more if you wish.
These variables will capture the corresponding pieces of identifiable data from Gorgias and present them alongside the recipient's feedback rating within your reporting.
Response options
In your Connect your survey area, you have additional response options. Here you can choose whether to enable a lockout and set your email alert notifications.
Separate multiple email addresses with commas.
Thank you page
It’s time to get those Thank you pages looking beautiful!
See below for a step by step walkthrough:
Embedding your survey into Gorgias
Gorgias templates/macros do not allow images with links attached or basic HTML therefore, to embed our survey response links within Gorgias we need to attach them to the emojis that Gorgias offers within their templates.
Once you've finished designing your Thermometer, the 'Give me my Thermometer' section will provide you with your response links for each rating for you to attach to your emojis within Gorgias- Please see the below:
All feedback responses will generate identifiable feedback ratings and be stored inside your account.