Please note this feature will incur a charge in the future for certain user roles however, at this moment in time the feature is still in beta. Therefore, all users set up before its full release will be free and remain free for the lifetime of the account.
This feature will need to be enabled by a member of the Customer Thermometer Success or Support team for you.
Each Customer Thermometer account has a single login which is your main admin login for the account. This can be shared concurrently with other team members if you wish however if you’re sharing a login – do be mindful not to share a personal password.
If you would like to set up additional users with their own personal email and password to access the main Customer Thermometer account you can now achieve this with our new self-service multi-user tool User Management. Please note this tool can only be accessed by either the main admin login of the account or other global admins.
Does a cost incur?
Currently, as the feature is in beta all users set up before its full release will be free and remain free for the lifetime of the account. Once the full release is live, this page will be updated with costs and all new users from that point will incur a charge.
Just to note, these are users who need to access the Customer Thermometer account, not the survey senders.
Billing: Access to only the billing section of the app (invoices, card and detail updates).
Global Admin: Full access to the app including the ability to edit and delete Thermometers and responses. They also have access to add, remove and edit access for other multi-users.
Reporting: Only access to the reporting section and main Dashboard, no access to delete or edit responses or Thermometers.
Thermometer Admin: Access to a specific Thermometer(s) reporting and Thermometer set-up. Will not have access to other Thermometers in any capacity.
O365: This is a log in purely for authorising the O365 add-in within an individual's Outlook account. They will not have any access to the main Customer Thermometer account or reporting.
Below is a breakdown of what each of the above roles has access to.
Settings area access:
How to set up multi-user
Once enabled within your account, please head to the top right-hand drop-down and choose Account from the list. From the Account section go to the 'Users' tab. Please note only global and admin logins will be able to view this tab and make changes.
This is where you can add/remove additional users as well as re-send password reset emails and lockdown their access.
1. Black Pencil - if you click the black pencil you can edit that user to modify a role or remove fully.
2. The yellow envelope when clicked will resend a password reset email to the user.
3. If 'All Thermometers' is stated the user has access to either see the reporting and settings for all Thermometers or just the reporting for all Thermometers depending on the role chosen.
4. If 'Acces to 1 (or more) Thermometers' is stated this means the user's visibility or access has been restricted to specific Thermometer(s)