There are a variety of reports inside your Customer Thermometer account.
Your reporting Main Dashboard is the first screen you see when you login to your account, it produces an overview of all results, based on the last 24 hours, last week, last month, or any other date range across all Thermometers.
For more granular and detailed reports, head over to your Reporting area.
Main Dashboard example:
If you would prefer only specific Thermometer data to show on the main Dashboard, you can use the arrows as shown below to add or remove specific Thermometers from the view:
If you are on a plan higher than the Runner you will also have access to the Ribbon on your main Dashboard.
What’s the difference between the different metrics?
Temperature rating provides a single number per Blast to benchmark trends.
The Pink line is your Target
The Orange line is the previous period
The Blue line is the current period.
Happiness factor is the %age happy vs %age disappointed responses.
NPS score, when enabled, provides your Net Promoter Scores.
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