Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Marketing > Select Syncro
This will then open up your Thermometer Builder where you can create your survey and thank you pages.
This section of the builder is where you can choose the design of your survey including naming your Thermometer, adding your question and selecting your survey icons or uploading your own bespoke icons. The below video will demo all the customization which can be achieved in this section.
Connect your survey
In order for identifiable data about your recipients and senders to display within your reporting area, you first need to capture it. This would be done at the point that the email is sent, by including merge fields/variables from Syncro within the Thermometer code.
The most common Syncro variables are shown below for you, however, you can add more if you wish.
These variables will capture the corresponding pieces of identifiable data from Syncro and present them alongside the recipient's feedback rating within your reporting.
In your Connect your survey area, you have additional response options. Here you can choose whether to enable a lockout and set your email alert notifications.
Thank you page
It’s time to get those Thank you pages looking beautiful!
See below for a step by step walkthrough:
Embedding your survey into Syncro
Once you've finished designing your Thermometer, the 'Give me my Thermometer' section will provide you with your finished survey to embed into Syncro. Click the 'Copy to clipboard' button to copy your survey HTML to embed into Syncro.
Navigate to settings within Syncro
When in the Settings scroll down to Administration settings > PDF/Email Templates:
Next, select 'Email Templates'.
At the bottom, you'll see your ticket automation email templates.
Select the ticket template you want to add your survey to and ensure the template is in the Source format when adding your HTML survey code.
Select Souce and paste in your survey HTML where suits within the template.
Hit the source button again to view your survey and if happy select 'Update Template'.
That's it! Sit back and watch the feedback roll in.