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Setting up a LanDesk Thermometer

Lily Blanchet
  • Updated

Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Within a helpdesk ticket > Basic HTML 

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This will then open up your Thermometer Builder where you can create your survey and thank you pages.

The Question

This section of the builder is where you can choose the design of your survey including naming your Thermometer, adding your question and selecting your survey icons or uploading your own bespoke icons. The below video will demo all the customization which can be achieved in this section.

Connect your survey

In order for identifiable data about your recipients and senders to display within your reporting area, you first need to capture it. This would be done at the point that the email is sent, by including merge fields/variables from LanDesk within the Thermometer code.

The most common LanDesk variables are shown below for you, however, you can add more if you wish.

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These attributes can be looked up in the Object Designer in the LANDESK Service Desk Console. Object attributes can be either out of the box default or user-defined, depending on how your LANDESK Service Desk suite was configured.

We recommend using the following variables:

{RaiseUser/EMailAddress}

{RaiseUser/_FirstName}

{Customer/Title}

{LatestAssignment/User/Title}

{_Product1/FullName}

These variables will capture the corresponding pieces of identifiable data from LanDesk and present them alongside the recipient's feedback rating within your reporting.

Response options

In your Connect your survey area, you have additional response options. Here you can choose whether to enable a lockout and set your email alert notifications. 

Separate multiple email addresses with commas.

Thank you page

It’s time to get those Thank you pages looking beautiful!

See below for a step by step walkthrough:

Embedding your survey into LanDesk

Once you've finished designing your Thermometer, the 'Give me my Thermometer' section will provide you with your finished survey to embed into LanDesk. 

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Click the 'Copy to clipboard' button to copy your survey HTML to embed into the relevant LanDesk email template from within the Service Desk Console.

Your survey should then appear within your template and all feedback responses will generate identifiable feedback ratings to be stored inside your Customer Thermometer account.

 

 

 

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