Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Add to an email signature > Gmail
This will then open up your Thermometer Builder where you can create your survey and thank you pages.
This section of the builder is where you can choose the design of your survey including naming your Thermometer, adding your question and selecting your survey icons or uploading your own bespoke icons. The below video will demo all the customization which can be achieved in this section.
Please note, you will need to manually add your icon descriptions when embedding the survey into Gmail if wanted. This will be covered in a later step.
Connect your survey
I’m afraid you cannot identify recipients automatically using Gmail signatures via a single click.
This is a limitation of Gmail signatures. They do not allow footers to be “dynamic” and therefore it’s not possible for email recipient information to be passed through to us but all is not lost!
You are able to prompt respondents for their email address on your Thank you pages. You will find this feature in the Connect your survey section of the builder.
Email addresses will be added to the survey response if a respondent provides that information. If they don’t, you will still receive an anonymous response and any comment left.
You can also identify the senders of the survey by manually adding the sender’s full name into custom 1 and other identifying data in the remaining custom fields as shown below.
The survey produced at the end once you have clicked the Generate Signature button will have the sender’s details embedded within the tracking links and all responses associated with that survey will be attributed to that sender.
Have multiple senders? No problem! Just repeat the above process for each sender creating an individual survey from the same Thermometer for each person.
Thank you page
It’s time to get those Thank you pages looking beautiful!
See below for a step by step walkthrough:
Embedding your survey into Gmail
Once you've finished designing your Thermometer, the 'Give me my Thermometer' section will provide you with your finished survey to embed into Gmail. Highlight your survey and hit copy.
The next step is to log into Gmail. Visit your “Settings” area and then ‘See all settings’.
Scroll down the General tab until you see the Signature area. From here, you can either create a brand new signature to add your survey to or edit an existing one.
Then simply paste the survey into the text box – the links will be attached automatically:
Don’t forget to set your signature defaults and the bottom.
Save and you’re done!
If you are a little stuck don’t panic!
Please view our Gmail set-up demo below: