Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Within a helpdesk ticket > Basic HTML
This will then open up your Thermometer Builder where you can create your survey and thank you pages.
The Question
This section of the builder is where you can choose the design of your survey including naming your Thermometer, adding your question and selecting your survey icons or uploading your own bespoke icons. The below video will demo all the customization which can be achieved in this section.
Connect your survey
In order for identifiable data about your recipients and senders to display within your reporting area, you first need to capture it. This would be done at the point that the email is sent, by including merge fields/variables from ((OTRS)) Community Edition within the Thermometer code.
The most common ((OTRS)) Community Edition variables are shown below for you, however, you can add more if you wish.
These variables will capture the corresponding pieces of identifiable data from ((OTRS)) Community Edition and present them alongside the recipient's feedback rating within your reporting.
Response options
In your Connect your survey area, you have additional response options. Here you can choose whether to enable a lockout and set your email alert notifications.
Separate multiple email addresses with commas.
Thank you page
It’s time to get those Thank you pages looking beautiful!
See below for a step by step walkthrough:
Adding Thermometer icons to OTRS Templates
In OTRS, go to your email signatures area.
Create a new email signature and paste the HTML survey code into OTRS helpdesk and click save.
That’s it, your ((OTRS)) Community Edition integration is ready to go.