Warning: This user guide is for our legacy user interface.
Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Within a helpdesk ticket > Basic HTML
The next step is building your survey. You can follow our steps here if you'd like further instructions on this.
Data collection
I’m afraid you cannot identify recipients automatically using Sendinblue as their variables do not allow us to. But you are able to prompt respondents for their email address on your Landing pages. You will find this feature in the Data collection section of the builder.
Email addresses will be added to the survey response if a respondent provides that information. If they don’t, you will still receive an anonymous response and any comment left.
Add the survey to a Sendinblue template
Once you've finished designing your Thermometer go to step 5 Generate your survey.
Click the 'Copy to clipboard' button which will copy your survey HTML to embed within Sendinblue.
Once you have your code copied, open Sendinblue in another browser tab and head to Templates. You can create a new template or edit an existing one.
Within in template design area select the HTML block and drag it where you want the survey to be in your template.
Then paste in your Customer Thermometer survey HTML code:
Then your survey should appear:
