Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Marketing > Select Team Support.
This will then open up your Thermometer Builder where you can create your survey and thank you pages.
This section of the builder is where you can choose the design of your survey including naming your Thermometer, adding your question and selecting your survey icons or uploading your own bespoke icons. The below video will demo all the customization which can be achieved in this section.
Connect your survey
In order for identifiable data about your recipients and senders to display within your reporting area, you first need to capture it. This would be done at the point that the email is sent, by including merge fields/variables from Team Support within the Thermometer code.
The most common Team Support variables are shown below for you, however, you can add more if you wish.
These variables will capture the corresponding pieces of identifiable data from Team Support and present them alongside the recipient's feedback rating within your reporting.
Separate multiple email addresses with commas.
Thank you page
It’s time to get those Thank you pages looking beautiful!
See below for a step by step walkthrough:
Embedding your survey into Team Support
Once you've finished designing your Thermometer, the 'Give me my Thermometer' section will provide you with your finished survey to embed into Team Support. Click the 'Copy to clipboard' button to copy your survey HTML to embed into Team Support.
To add your survey to the Team Support default reply, navigate to Admin.
Click on the Email tab and scroll down to “Email Templates”:
Select the Ticket Closed template from the dropdown menu:
Place the cursor at the correct point in the email and paste in the embed code:
Once saved your survey is live.