Once logged in to Customer Thermometer head to Thermometers > Add new Thermometer > Within a helpdesk ticket > Basic HTML
This will then open up your Thermometer Builder where you can create your survey and thank you pages.
The Question
This section of the builder is where you can choose the design of your survey including naming your Thermometer, adding your question and selecting your survey icons or uploading your own bespoke icons. The below video will demo all the customization which can be achieved in this section.
Connect your survey
I’m afraid you cannot identify recipients automatically using Sendinblue as their variables do not allow us to. But you are able to prompt respondents for their email address on your Thank you pages. You will find this feature in the Connect your survey section of the builder.
Email addresses will be added to the survey response if a respondent provides that information. If they don’t, you will still receive an anonymous response and any comment left.
Response options
In your Connect your survey area, you have additional response options. I would highly suggest not enabling a lockout for a Sendinblue Thermometer as the lockout is based on the email field which you are not capturing data for automatically.
You can also set up your email alert notifications.
Separate multiple email addresses with commas.
Thank you page
It’s time to get those Thank you pages looking beautiful!
See below for a step by step walkthrough:
Embedding your survey into Sendinblue
Once you've finished designing your Thermometer, the 'Give me my Thermometer' section will provide you with your finished survey to embed into Sendinblue. Click the 'Copy to clipboard' button to copy your survey HTML to embed into Sendinblue.
Once you have your code copied, open Sendinblue in another browser tab and head to Templates. You can create a new template or edit an existing one.
Within in template design area select the HTML block and drag it where you want the survey to be in your template.
Then paste in your Customer Thermometer survey HTML code:
Then your survey should appear:
