Warning: This user guide is for our legacy user interface.
Create your Syncro MSP Embedded Thermometer
Create a new Embedded Thermometer.
Select Syncro from the dropdown:
Generate your embed code
Click the Generate embed code button and you will see a window popup.
To capture identifiable data about the recipient and sender etc we use Syncro’s variables within the survey code. Enter your Syncro variables as shown below. These variables will provide identifiable feedback and dictate which data is captured alongside Customer Thermometer rating. You can add more variables if you wish, click ‘Add more fields’.
Add the survey to a Syncro ticket template
Navigate to settings within Syncro
When in the Settings scroll down to Administration settings > PDF/Email Templates:
Next, select 'Email Templates'.
At the bottom, you'll see your ticket automation email templates.
Select the ticket template you want to add your survey to and ensure the template is in the Source format when adding your HTML survey code.
Select Souce and paste in your survey HTML where suits within the template.
Hit the source button again to view your survey and if happy select 'Update Template'.
That's it! Sit back and watch the feedback roll in.
Once you’ve embedded your Thermometer into Syncro, you’ll need to finalize your landing pages. You can enable a comment field, add your logo, customize the wording, and lots more!
Simply go to ‘Manage Thermometers‘, and click to edit your Thermometer. Our guide to Creating landing pages will take you through the options…and if you’d like some inspiration, take a look at our top tips for beautiful landing pages.