Warning: This user guide is for our legacy user interface.
Create your Team Support Embedded Thermometer
Create a new Embedded Thermometer.
Choose “TeamSupport” from the Embedded Thermometer type drop down box.
Generate your embed code
Click the Generate embed code button. You will see a window popup.
To capture identifiable data about the recipient and sender etc we use Team Support’s variables within the survey code. Enter your Team Support variables as shown below. These variables will provide identifiable feedback and dictate which data is captured alongside Customer Thermometer rating. You can add more variables if you wish, click ‘Add more fields’.
As an example, {{Ticket.TicketNumber}} could be added as a Custom field, to associate the ticket number with the response.
Additional Team Support merge fields are available for tracking, as shown inside their app.
Navigate below their email message template area for the full list.
Add the Thermometer icons to your Team Support template
To add your Thermometer to the Team Support default reply, navigate to Admin.
Click on the Email tab and scroll down to “Email Templates”:
Select the Ticket Closed template from the dropdown menu:
Place the cursor at the correct point in the email and paste in the embed code:
Save your edit and test the workflow.
Final steps
Once you’ve embedded your Thermometer into Team Support, you’ll need to finalize your landing pages. You can enable a comment field, add your logo, customize the wording, and lots more!
Simply go to ‘Manage Thermometers‘, and click to edit your Thermometer. Our guide to Creating landing pages will take you through the options…and if you’d like some inspiration, take a look at our top tips for beautiful landing pages.
