If you are using Kayako “Classic”, click here.
Create your Kayako Embedded Thermometer
Create a new Embedded Thermometer.
Choose “Kayako” from the Embedded Thermometer type drop down box.
Generate your embed code
Click the Generate embed code button. You will see a window popup.
To capture identifiable data about the recipient and sender etc we use Kayako's variables within the survey code. Enter your Kayako variables as shown below. These variables will provide identifiable feedback and dictate which data is captured alongside Customer Thermometer rating. You can add more variables if you wish, click ‘Add more fields’.
Please ensure you are using the correct variables for the version of Kayako you are using.
Email: {{user.email}}
First name: {{user.name}}
Custom 1: {{case.id}}
Custom 2: {{case.assignee.name}}
Click the pink “Generate HTML” button.
Copy the HTML generated in the box on the right hand side.
Add your Thermometer icons to Kayako
Select the Email templates tab:
Option 1: Trigger a survey after 24 hours.
Scroll down the Email templates page.
Overwrite the current Satisfaction survey code, by selecting it all and then pasting in the Customer Thermometer embed code from above:
Click Save to finish.
Note you can further customize the triggering of this email survey in Admin > Automation > Monitors:
Option 2: Prompt for feedback with every reply.
As an alternative, you are able to prompt for feedback within the footer of every reply.
Insert the Thermometer embed code, copied from above into the correct part of the Reply box:
Ensure it’s added at the correct point. Do not overwrite the default code, or replies will not appear!
Customize the HTML code to style as required. Click save to finish.
That’s it, you’re ready to go. Your Kayako integration is complete. Responses and feedback will be registered, alongside your customer data from Kayako in your Customer Thermometer reporting.
Final steps
Once you’ve embedded your Thermometer into Kayako, you’ll need to finalize your landing pages. You can enable a comment field, add your logo, customize the wording, and lots more!
Simply go to ‘Manage Thermometers‘, and click to edit your Thermometer. Our guide to Creating landing pages will take you through the options…and if you’d like some inspiration, take a look at our top tips for beautiful landing pages.
