Warning: This user guide is for our legacy user interface.
Create your ((OTRS)) Community Edition Embedded Thermometer
Create a new Embedded Thermometer.
Choose “Basic HTML” from the Embedded Thermometer type drop down box.
Generate your embed code
Click the Generate embed code button. You will see a window popup.
To capture identifiable data about the recipient and sender etc we use ((OTRS)) Community Edition’s variables within the survey code. Enter your ((OTRS)) Community Edition variables as shown below. These variables will provide identifiable feedback and dictate which data is captured alongside Customer Thermometer rating. You can add more variables if you wish, click ‘Add more fields’.