If you are using the new version of Kayako, click here.
Create your Kayako Embedded Thermometer
Create a new Embedded Thermometer.
Choose “Kayako” from the Embedded Thermometer type drop down box.
Generate your embed code
Click the Generate embed code button. You will see a window popup.
To capture identifiable data about the recipient and sender etc we use Kayako's variables within the survey code. Enter your Kayako variables as shown below. These variables will provide identifiable feedback and dictate which data is captured alongside Customer Thermometer rating. You can add more variables if you wish, click ‘Add more fields’.
Please ensure you are using the correct variables for the version of Kayako you are using.
Click the pink “Generate HTML” button.
Copy the HTML generated in the box on the right hand side.
Add your Thermometer icons to Kayako
In the Kayako admin panel, go to “Templates” >” Templates” > “Tickets”
Select the template called “email_ticketstaffreplyhtml”
Paste the HTML that was generated by Customer Thermometer.
Paste it before the first tag that starts: “<{$_language…”
Click “Save & Reload”.
The Thermometer is then embedded at the foot of any replies to a ticket made by your staff member.
Add the survey to any of the templates you choose.
That’s it, you’re ready to go. Your Kayako integration is complete. Responses and feedback will be registered, alongside your customer data from Kayako in your Customer Thermometer reporting.
Final steps
Once you’ve embedded your Thermometer into Kayako, you’ll need to finalize your landing pages. You can enable a comment field, add your logo, customize the wording, and lots more!
Simply go to ‘Manage Thermometers‘, and click to edit your Thermometer. Our guide to Creating landing pages will take you through the options…and if you’d like some inspiration, take a look at our top tips for beautiful landing pages.
