Warning: This user guide is for our legacy user interface.
Create your Atlassian Jira Embedded Thermometer
Create a new Embedded Thermometer.
Choose “Basic Links” from the Embedded Thermometer type drop down box.
Generate your embed code
Click the Generate embed code button. You will see a window popup.
To capture identifiable data about the recipient and sender etc we use Jira’s variables within the survey code. Enter your Jira variables as shown below. These variables will provide identifiable feedback and dictate which data is captured alongside Customer Thermometer rating. You can add more variables if you wish, click ‘Add more fields’.
For ease, some variables are available below to copy:
Email: NOT AVAILABLE CURRENTLY
First name: ${issue.reporter.name}
Custom 1 (Issue ID): ${issue.key}
Custom 2 (Technician's name): ${event.user.name}
Click the pink “Generate Hyperlinks” button next.
When and where can you add requests for feedback?
Once you have your icons and links generated, it’s then simple to add them to a Customer notification.
There are two options – add to the “Public comment added” or “Request resolved” notification. Both rules can be found inside Project settings > Customer notifications:
Adding icons and tracking links
It’s not possible to copy and paste an HTML snippet into Jira customer notifications. Follow the alternative method below:
You will need to construct a few lines of markup within the notification template which look like this:
[!GOLD_IMAGE_URL!|GOLD_TRACKINGLINK] [!GREEN_IMAGE_URL!|GREEN_TRACKINGLINK] [!YELLOW_IMAGE_URL!|YELLOW_TRACKINGLINK] [!RED_IMAGE_URL!|RED_TRACKINGLINK]
Go back to the Customer Thermometer pop up – and you’ll be able to find the 8 links to add into the markup:
This has generated the icons and links within the notification template.
Below, you can see half the icons and links populated within the markup, for clarity. 
The other 4 URLs now need to be substituted for it to be complete.
This will now allow you to track 1-click feedback, identifiable to that customer, technician and request ID.
Capturing customer email addresses
Enabling “Prompt for email address” will allow you to capture the email address of the recipient following their response. More information on identifying recipients is here.
The final result
Depending on how you’ve configured your ServiceDesk, when a request is updated / or resolved, your outbound email will look something like this:
