Create your Intercom.io Embedded Thermometer
Create a new Embedded Thermometer.
Choose “Intercom.io” from the Embedded Thermometer type drop down box.
Generate your embed code
Click the Generate embed code button. You will see a window popup.
To capture identifiable data about the recipient and sender etc we use Intercom’s variables within the survey code. Enter your Intercom variables as shown below - we do pre-populate some for you. These variables will provide identifiable feedback and dictate which data is captured alongside Customer Thermometer rating. You can add more variables if you wish, click ‘Add more fields’.
Add Thermometer icons to Intercom
Intercom screen layouts have changed, but the principles are the same.
Inside Intercom, visit App settings > Email Templates and create or edit a Template.
Position your cursor at the relevant point of the HTML code block.
Paste in your embed code, copied from above:
You’ll see your Thermometer icons appear immediately in the preview window.
Click Save.
Your email template is now ready for use within your Intercom workflows.
Final steps
Once you’ve embedded your Thermometer into Intercom, you’ll need to finalize your landing pages. You can enable a comment field, add your logo, customize the wording, and lots more!
Simply go to ‘Manage Thermometers‘, and click to edit your Thermometer. Our guide to Creating landing pages will take you through the options…and if you’d like some inspiration, take a look at our top tips for beautiful landing pages.
