Create your Groove Embedded Thermometer
Create a new Embedded Thermometer.
Choose “Basic HTML” from the Embedded Thermometer type drop down box.
Generate your embed code
Click the Generate embed code button. You will see a window popup.
To capture identifiable data about the recipient and sender etc we use Groove’s variables within the survey code. Enter your Groove variables as shown below. These variables will provide identifiable feedback and dictate which data is captured alongside Customer Thermometer rating. You can add more variables if you wish, click ‘Add more fields’.
Below are the variables we have found representing the sender which you can copy out:
Custom 1: %{agent_name}
Custom 2: %{agent_email}
At the time of writing this guide, Groove does not offer variables representing the recipient details, however, please do check these if these have been introduced.
Click the pink “Generate HTML” button.
Copy the HTML generated in the box on the right hand side.
Add your Thermometer icons to Groove
Inside Groove, go to “Settings” >”Ticketing” > “Mailboxes” and add a signature per mailbox.
6) Under “signature”, click the Source button and then paste in the code. Click “save.”
Your Thermometer will now be embedded into the signature of emails sent by agents.
That’s it, you’re ready to go.
Responses and feedback will be registered, alongside your agent data from Groove.
Final steps
Once you’ve embedded your Thermometer into Groove, you’ll need to finalize your landing pages. You can enable an email capture field, add a comment field, upload your logo, customize the wording, and lots more!
Simply go to ‘Manage Thermometers‘, and click to edit your Thermometer. Our guide to Creating landing pages will take you through the options…and if you’d like some inspiration, take a look at our top tips for beautiful landing pages.
Don’t forget you can also enable instant email alerts for responses and/or comments.
We recommend enabling the Email Capture tool on the landing page setup tab when using a Groove Thermometer:
