Warning: This user guide is for our legacy user interface.
Our integration with Asana lets you automatically post Customer Thermometer feedback into Asana. It can be added as new tasks within projects, and many more options.
You can use our webhooks in conjunction with Zapier to bring your live Customer Thermometer customer feedback comments and ratings into Microsoft teams.
Webhooks allow you to automatically trigger an action with a 3rd party application, when something happens inside your Customer Thermometer account.
Webhooks are available across all Customer Thermometer plans, including trial accounts.
Getting Customer Thermometer to post customer feedback into Asana
1) First, you’ll need to sign into Zapier (Zapier is free to use), head to ‘Make a Zap!’ and then search for ‘webhook’. Select ‘Catch Hook’ and hit ‘Save and Continue’.
2) Copy the URL created by Zapier, and go into your Customer Thermometer account > ‘Push Options’ > ‘Configure Webhooks’ and hit ‘Add new endpoint’. Then you’ll need to add a name for your Webhook, paste in your URL from Zapier, select your event triggers and hit save.
Then go to the ‘Linked Thermometers’ tab and select the Thermometer (or multiple Thermometers) you would like to have the feedback from posted into Asana. Hit save.
Go back to the Settings tab and scroll down to the bottom and select the ‘Test fire webhook’ button to test. The status should state green if successful.
3) Go back to Zapier and click the ‘Ok, I did this’ to take you to your test which you can review by hitting the arrow. Then click continue.
4) Follow the ‘Your Zap currently lacks an Action step. Add one now!’ button and select Asana.
Connect your Asana account to Zapier (“Connect an Account”) if you haven’t used Zapier and Asana before.
Choose what you want to happen in Asana when you get new Customer Thermometer feedback and then click “Save and Continue”
Once saved you can hit the ‘Send test to Asana’ button and then head into your Asana account to view your test within the chosen project or task.
Here’s what a Customer Thermometer response and comment could look like in your Asana: