Measuring Net Promoter Score using Embedded Thermometers
When you are creating a new Embedded Thermometer the options for enabling NPS can be found within your Thermometer settings as shown below:
You will have three options:
- NPS Disabled – NPS will not be collected for this Thermometer at all.
- NPS enabled (score only) – We assign the 0-10 scale across a 4 point ratings scale allowing you to ask a CSAT question but still capture NPS in the background at the same time. So for example, you can ask a question about service with 4 (happy-sad) face icons and be able to capture NPS as well as their CSAT score.
- NPS enabled (full 0-10 scale) – This will enable you to generate 11 individual icons and links for a dedicated NPS question allowing you to see what numbered rating the recipient picked unlike option 2 above.
It’s important to note the calculations for both options 2 and 3 are the same.
You can next select your icon set which can either be a four icon set or the full scale based on your selected option above. We offer pre-built NPS icons or you can create your own.
Finally, continue by generating your embed code and adding to your 3rd party integration.