Each Customer Thermometer account has a single login (your email address), which can be shared concurrently with other team members. If you’re sharing a login – do be mindful not to share a personal password. Forgotten your password? Do not fear! Passwords can be reset as shown here.
We have just released multi-user which will incur a charge per user, however, as multi-user is still in beta phase we’d be happy to set up users for free.
Currently, we have admin, billing and reporting roles available. Just to note these are users who need to access the Customer Thermometer account, not the senders of the survey itself.
Billing: Access to only the billing section of the app (invoices, card and detail updates).
Admin: Full access to the app and ability to edit and delete Thermometers and responses.
Reporting: Only access to the reporting section and main Dashboard, no access to delete or edit responses or Thermometers.
Before multi-user was released there was only one admin log in per account and you would share the username and password with those who needed it internally. Therefore if you’d rather just share the account credentials with your colleagues instead of being set up on multi-user that’s absolutely fine.
Currently, additional users cannot be managed within the Customer Thermometer account which includes removing, adding and changing user roles. This will become available in the near future but in the meantime please contact our Ministry of Magic support team if you'd like additional users set up.
Enterprise Edition customers have the option to have multiple accounts, aggregated account master dashboards and additional reporting widgets, giving access to other users, to a subset of an account’s reporting dashboards.
Contact us if you’re interested in finding out more.